Fleet management for 3CX
Monitor phone systems, investigate alerts and make repeatable changes from one workspace. SYNOP•SYS brings fleet operations and the users, phones and settings inside each PBX into the same console.
What the console covers
Each one has a page of its own. The home page shows the shape of the answer; the platform pages show the evidence.
Select users or phones inside one PBX, or several PBXs for a fleet action, choose the operation and read a result per target.
Bulk actions and schedules
Review the condition and its evidence, group related alerts into an incident, and define who is paged when nobody acknowledges.
Monitoring and incident response
Capture the settings you want to repeat, apply them to the right systems and compare expected against observed on a schedule.
Templates and drift
Bulk actions
Select PBXs in the fleet table and run a batchable action across them, or select users and phones inside one PBX and use the operations available for that selection. Either way you review the targets first and read the recorded result for each one afterwards.
Monitoring and response
An unregistered trunk, an unreachable PBX or a stopped service should land in your team’s workflow, not in a customer’s voicemail. Review the alert and its evidence, then coordinate the response through incidents, on-call schedules and escalation policies.
Templates and drift
Capture the settings you want to repeat, apply them to selected instances, groups or tags, and let a drift policy compare expected against observed values on a schedule. Unresolved checks stay separate from confirmed results.
MSPs organise customer systems and assign technicians to the PBXs they support. Internal IT teams group sites, repeat configuration standards and review operations across the organisation.
Customer groups and tags, technician access confined to the PBXs they support, repeatable work through templates and chains, and reports you can bring to a customer conversation.
Every site in one inventory, one configuration standard applied deliberately and checked for drift, and maintenance planned across locations in the time zone you choose.
How it connects
Add a PBX with its API credentials; the connection is tested before the instance is saved. Credentials are encrypted at rest, and available operations depend on the PBX version, its capabilities, your permissions and your plan.
We review every request and reply by email to discuss access and the plan that fits.
